BUILD YOUR COACH
March 25, 2026

Owner Spotlight: Welcoming The Kleins to the Newmar Family

At Newmar, we believe a motor coach is more than a vehicle. It is a place where craftsmanship, comfort, and connection come together. Recently, we had the privilege of delivering a London Aire to first‑time coach owners Phillip and Grace Klein, whose journey into the Newmar family began with a single moment of feeling at home. As the Kleins shared, “Newmar doesn’t just build motorhomes, they build relationships.”

After discovering the London Aire at the Hershey Show, the Kleins instantly felt a sense of belonging, especially in the kitchen. Grace shared that it “felt just like being at home.” That moment of recognition, where comfort meets thoughtful design, set the tone for everything that followed.

“Every detail of the London Aire reflects intention, excellence, and pride,” Phillip noted, describing what initially drew them in.

Newmar Academy

A Delivery Experience Beyond Expectation

When it came time for delivery, Phillip and Grace received hands‑on training they described as “beyond expectation.” For them, it wasn’t just about learning the features of their new coach, it was about being guided by people who were deeply invested in their experience. It was the kind of genuine connection that made them say, “The quality is exceptional. The people are even better.”

Their words beautifully reflect what has guided Newmar for decades: an unwavering commitment to craftsmanship, supported by a culture built on genuine care.

“Grace and I went into this process expecting high design and premium quality. What we experienced was far greater. From the first interaction through delivery, the Newmar team treated us with intentionality and respect. Every detail of the coach reflects thoughtful craftsmanship, but what truly sets Newmar apart is the culture behind it.”

North Trail

 

“Craftsmanship You Can See. Integrity You Can Feel.”

Throughout their pickup experience, the Kleins found something increasingly rare- real relationships.

“We developed real relationships during our pickup experience, conversations that mattered, people who cared, and a level of excellence that feels increasingly rare. In a world that often feels transactional, Newmar operates relationally. That difference shows up in the product and in the people.”

Their experience echoed a sentiment many owners share: “Craftsmanship you can see. Integrity you can feel.”

For Phillip and Grace, their London Aire wasn’t just a purchase, it became the beginning of a partnership rooted in trust and authenticity. “This wasn’t a purchase, it was the beginning of a relationship.”

Dimartini and Simone Black Diamond

Built With Intention. Delivered With Heart.

The Kleins chose the London Aire for its engineering excellence, thoughtful design, and world‑class ride and they quickly discovered that the coach is only part of the story.

“The London Aire represents what happens when engineering excellence meets thoughtful design. From the ride quality to the interior finishes, every detail reflects intentional craftsmanship. But what truly elevated the experience was the team behind it.”

As Phillip put it, “The London Aire isn’t just luxury - it’s craftsmanship with conviction.” And just as importantly: “The London Aire delivers world‑class design backed by world‑class people.”

From orientation to delivery and every conversation in between, the Klein’s journey was enriched by a team committed to doing things the right way, or, as many owners say, “Newmar still does business the right way.”

We are honored to welcome Phillip and Grace Klein into the Newmar family and grateful for the opportunity to be part of their journey. Their story is a reminder of why we do what we do: to create coaches that feel like home and experiences that feel like family. “From design to delivery, excellence shows up in every detail.”

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