- Wed, Feb 5, 2014
At Newmar, we love what we do because we love the recreational vehicle lifestyle, and we take pride in building motorhomes that are some of the very best on the road today. Our success comes from a strong commitment to craftsmanship, innovation and doing right by those who make our success possible. For more than 40 years, we at Newmar have chosen to lead rather than follow, using customer insights and our own passion for the RVing to craft beautiful, durable coaches built to surpass even the highest of expectations. Because we don’t want to be the biggest, we just want to be the best.
The Construction Process
While legendary Amish craftsmanship is at the core of our build process, each and every person inside our factory walls is completely dedicated to assembling a better RV through an attention to detail you’re sure to notice the second you step foot in one of our coaches.
Newmar does not make a mass-produced product. We build every coach by hand in our own facilities. Every chassis is welded, leveled and squared for seamless integration with the rest of the RV structure, for a higher level of strength and integrity. Flooring is laid with precision – tile is bonded with quality adhesives while carpeting is cut back from the walls so moisture can’t enter the interior. Every piece of cabinetry is custom built in our facility and hand-sanded to combine beauty with durability. Newmar sidewalls are rigid and dependable and reflect those featured on many residential homes, providing you with superior insulation. Our flat-floor slideouts – an industry first – are incredibly functional. And on the outside, our exclusive Full-Paint Masterpiece™ finish creates a mesmerizing look you won’t see on any other brand of motor coach. Combine all of this with our rigorous multi-step weighing and inspection process and award-winning customer service and you have a manufacturer with an unwavering commitment to excellence.
The folks at Newmar never stop searching for ways to improve overall motor coach experience. Our exclusive Newmar Total Comfort™ is standard on every model we offer, delivering the comfort of a traditional home at the press of a button. The Newmar Comfort Drive™ Steering System means you’ll exert less effort while driving because your motorhome will handle more like a car. The Full-Paint Masterpiece™ finish is included on every coach we build, creating an incredibly detailed look that is one of the industry’s most durable.
Newmar is a company that was founded on Christian principles that will always guide the way we do business. These principles – courtesy, fairness, honesty, integrity, morality, reasonableness and reliability – ensure we remain steadfast in our vision to create the highest-quality products in our industry while treating our employees and customers as if they were our own family members.
Since the very beginning, Newmar has built every one of its products in our home of Nappanee, Indiana. We are a family-owned company located in the heart of the Amish and Mennonite communities, where we are lucky to employ the best people in the industry. Their unrivaled skill and incredible attention to detail is what drives our success. What’s more, our employees take an extraordinary amount of pride in what they do and want their work to be nothing short of perfection.
Newmar’s outstanding customer service reputation comes in part from providing Seamless Service, a cooperative agreement between Newmar, its suppliers and dealers to provide unified service to each and every customer. All problems are to be solved quickly – no finger pointing, no blame shifting. While most manufacturers just want to move as many units as possible, the people at Newmar choose instead to focus on the customer. We not only commit the resources necessary to do so, we back it up on a daily basis by doing exactly what we say we’re going to do and nothing less.
“Newmar is the best RV company in the industry. We have the best quality, the best customer service, the best employees and we do our best to attract and sign up the best dealers. These are things that can’t be copied readily by other manufacturers. You can copy products but you can’t copy the culture that is Newmar. That culture comes from our people and the way we do business – with integrity. We take care of the customer. That’s what Newmar is all about.”
- Matthew Miller, Newmar President
Ready to experience the Newmar difference? Take the Newmar factory tour and see for yourself.